Try the Cristall Clean Pro at home for 30 days from the day your order is delivered. If you're not happy for any reason, contact us and return it for a full refund of the product price. Return shipping costs and the original shipping fee are not refundable unless the item arrived damaged or faulty.
Once we receive and inspect your return, we will notify you and issue the refund to your original payment method within 10 business days. Depending on your bank or card issuer it may take additional time before the refund appears on your statement.
If your order arrives damaged, faulty or incorrect, contact us within 14 days of delivery with photos and your order number. We will send a replacement or issue a full refund including shipping — no return required unless we ask for it.
The Cristall Clean Pro robot is covered by a 2-year limited warranty against manufacturing defects. The warranty does not cover normal wear (e.g. worn pads), accidental damage or misuse. Contact us with your order number to make a warranty claim.
Subscription deliveries (pads, cleaning solution) can be cancelled, paused or changed at any time before the next renewal — see our Terms & Conditions. Individual subscription shipments follow the same return rules as one-time purchases.
If you haven't received an expected refund, first check your bank account again, then contact your card issuer — posting can take several days. If you've done this and still have not received your refund, contact us.