We currently ship within the United States. If additional regions are shown at checkout, the rates and delivery times displayed there apply.
Orders placed before our daily cutoff are dispatched the same or next business day from our US warehouse. Typical delivery time is 3–7 business days with tracking. You will receive a tracking link by email as soon as your order ships. Delivery estimates shown on product pages are estimates, not guarantees — carrier delays can occasionally occur.
Shipping is charged at checkout as Protected Shipping ($25), which includes tracking and transit insurance: if your parcel is lost or arrives damaged, we replace it free of charge. When a free-shipping promotion is advertised on our site, it is applied automatically at checkout and replaces the standard rate.
Subscription orders (pads, cleaning solution) ship automatically at the frequency you chose. Each shipment is confirmed by email with tracking. You can change the delivery frequency, pause or cancel at any time before the next renewal.
Please double-check your shipping address at checkout. If a parcel is returned to us because the address was incorrect or delivery failed, we will contact you to arrange reshipment; additional shipping fees may apply.
Contact us via the store's contact details in the site footer — include your order number for the fastest help.